Inspiration Smart Home Pty Ltd respect your privacy. We hereby develop this Privacy Statement (referred to as “this Statement”) to help you understand how we collect, use, disclose, protect, store, and transmit your personal data. Please take a moment to read this Statement carefully and contact us if you have any questions.
This Statement applies to Inspiration Smart Home Pty Ltd products and services that display or mention this Statement, including smart devices, home routers, smart household appliances, accessories, mobile Internet apps (referred to as “apps”), software, toolkits, websites, and services.
Besides this Statement, we recommend that you carefully read Inspiration Smart Home Pty Ltd ‘s privacy statement or supplementary notice (referred to as the “Product Privacy Notice”) specific to the product or service to be used. The Product Privacy Notice is an important part of this Statement. It provides basic information, such as how each product or service processes your personal data, how to exercise your data subject rights, who are data controllers, and how to contact the controllers. The Product Privacy Notice shall prevail in the event of any conflict with this Statement. For other parts, this Statement shall prevail.
How Inspiration Smart Home Pty Ltd Collects and Uses Your Personal Data
- How Inspiration Smart Home Pty Ltd Collects Your Personal Data
Personal information refers to any type of information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding information that has been anonymised. We may collect your personal data when you use our app or services or interact with us. Different types of data will be collected, depending on the service you use and your interactions with us. In some cases, you can choose not to provide such data, but this may prevent us from providing you with corresponding products or services, or may mean that we cannot respond to or resolve any issues you have raised.
We will collect and use your personal data only for the purposes described in this Statement and Product Privacy Notice. The following are some examples of personal data we may collect:
(1) Personal data that you provide to Inspiration Smart Home Pty Ltd
When you register or log in to your 2Net smart account to app, download software, we may ask you to provide relevant personal data, such as your email address.
(2) Information that Inspiration Smart Home Pty Ltd collects when you use services
When you use our products and services, we will collect your device information and how you and your device interact with our app and services. Such information includes:
- app information, such as operating system version, app version, software identifier, and device and app settings (such as region, language, time zone, and font size).
- Location information. When you access certain location-based services (such as time setting, or view the weather for a specific location), we will collect, use, and process the approximate or precise location of your device. You can refuse to share your location by disabling the corresponding permission in your device settings.
- Information stored in the cloud. For example, the information you upload to the cloud will be stored on our servers for rapid access and sharing between devices. No one has access to such information without your permission.
- How Inspiration Smart Home Pty Ltd Uses Your Personal Data
We use your personal data only on a legal basis. According to applicable local laws, we may use your personal data for the following purposes under one of the legal bases: your consent; necessary to protect the legitimate interests of you or others; necessary to fulfil legal obligations; and necessary to protect the legitimate interests of enterprises:
(1) Register your 2Net Smart account on our app so that you can enjoy a wider range of app functions;
(2) Notify you of operating system or app updates and installations;
(3) Troubleshoot problems after you send error details to us;
(4) Improve our loss prevention and anti-fraud programs;
(5) Other purposes described in the Product Privacy Notice.
How Inspiration Smart Home Pty Ltd Shares, and Transfers Your Personal Data
- Sharing
Sharing refers to the process in which we provide personal data to other personal data processors, and both parties can independently determine the data processing purposes and methods. We will not share your personal data with external parties, except in the following cases:
(1) Sharing with your consent: After obtaining your consent, we will share your authorised personal data with third parties designated by you.
(2) Sharing under statutory circumstances: We may share your personal data in accordance with laws/regulations, litigation resolution requirements, or legal requirements of administrative and judicial authorities.
- Transfer
If personal data transfer is involved due to merger & acquisition, division, dissolution, or bankruptcy, we will send prior notifications to you to specify the receivers’ names and contact information, and require them to abide by this Statement when processing your personal data. The receiver who attempts to change the original processing purpose or method shall obtain your consent again.
How Inspiration Smart Home Pty Ltd Protects Your Personal Data
The security of your personal data is important to us. We have adopted standard industry practices to protect your personal data from unauthorised access/disclosure/use, damage, or loss. To this end, we take the following measures:
- We take all reasonable and feasible measures to ensure that the personal data collected is minimal and relevant to what is necessary in relation to the purposes for which they are processed. We will retain your personal data for no longer than is necessary for the purposes stated in this Statement, unless otherwise extending the retention period is required or permitted by law.
- We use cryptographic technologies to ensure the confidentiality of data transmission and storage, and implement trusted protection mechanisms to protect data and data storage servers from attacks.
- We deploy access control mechanisms to permit only authorised access to your personal data. In addition, we limit the number of authorised personnel and implement hierarchical permission management based on service requirements and personnel levels. Access to personal data will be logged and reviewed by authorised personnel on a regular basis.
We are fully committed to protecting your personal data. Nevertheless, no security measure is perfect, and no product, service, website, data transmission, computer system, or network connection is absolutely secure.
In response to possible risks, such as personal data leakage, damage, and loss, we have developed several mechanisms and control measures, clearly defined the rating standards of security incidents and vulnerabilities and the corresponding handling procedures. We have also established a dedicated security emergency response team to implement security contingency plans, loss reduction, analysis, locating, and remediation, and to perform backtracking/countering operations with related departments in accordance with security incident handling regulations and requirements.
If any personal data security incident occurs, we will notify you, pursuant to local legal requirements, of the basic information about the security incident and its possible impact, measures that we have taken or will take, suggestions about active defence and risk mitigation, and remedial measures. The notification may take the form of an email, text message, push notification, etc. When it is difficult to inform data subjects individually, we will take appropriate and effective measures to release a Security Notice. In addition, we will also report the handling status of personal data security incidents as required by supervisory authorities.
How You Can Manage Your Personal Data
- Personal Data Subjects’ Rights, Such as Access, Correction, and Deletion
Legislation in certain countries and regions where we provide products and services stipulates that data subjects have rights to access, correct, and delete personal data, and restrict personal data processing. According to local laws, personal data subjects or their agents can submit requests for exercising data subjects’ rights (referred to as “requests”) to us.
(1) Requesting methods and channels
Data subjects’ requests must be submitted in writing. The requests are equally valid even if the requester does not specify the laws on which the requests are based. In general, verbal requests are not valid unless otherwise permitted by local laws.
Data subjects’ requests can be submitted through the official website of Inspiration Smart Home Pty Ltd. If a data subject initiates a request via email, online customer service, or other channels, we will instruct the data subject to raise an official request through one of the aforementioned channels to facilitate progress communication and result feedback. We have established the dedicated channels to protect their legitimate interests, ensure our business operation, and prevent their rights from being misused or fraudulently used.
(2) Validity of requests
Most laws require data subjects to comply with specific requirements when they initiate requests. This Statement requires data subjects to:
- Submit requests through dedicated request channels (namely, official website of Inspiration Smart Home Pty Ltd
- Provide sufficient information to verify their identities (to ensure those who initiate the requests are the data subjects themselves or those authorised by them).
- Ensure that their requests are specific and feasible.
(3) Request processing period
We will make every effort to respond within one month upon receiving a request to access personal data. This period may be extended if necessary, depending on the number of requests and their complexity. If the request period is to be extended, we will notify the data subject of the situation and reason for delay. In the event of any time conflict between this section and local laws/regulations, the latter shall prevail.
(4) Request results
After a request is submitted, the following may occur:
- The request is rejected.
Requests from data subjects may be declined in the following situations, including but not limited to:
(a) Local laws do not grant relevant rights to data subjects;
(b) The identity of the requester cannot be verified;
(c) The request cannot be verified or is out of scope, especially when requests are sent repeatedly;
(d) The requested information is related to the compensation that we will make or receive as a result of an ongoing dispute, and the disclosure of such information is likely to damage our interests;
(e) The retained information is used for statistical and research purposes only, and the publication of statistics and research results does not reveal personal identities;
(f) Other situations stipulated by laws.
If we decline a request from a data subject, we will provide the requester with a formal explanation.
- The request is accepted.
If none of the situations described in (1) occurs, we will honor the request of the data subject. To increase the likelihood that the request will be accepted, please provide as detailed information as possible when submitting your request, such as the request type, specific content, information about the information holder (such as the account name you use for our products and services), and time frame in which the information was generated or processed (requests within a shorter period of time have a higher likelihood of being accepted).
(5) Special notes
- Only legal guardians or legally authorised persons have the right to access the personal data of others.
- Most laws/regulations specify the circumstances under which an organisation may not provide data to data subjects. These cases include scenarios when providing data may undermine ongoing efforts against terrorism; when the data subject has made repeated requests, or when obtaining and providing such information would consume disproportionate resources.
- Typically, we will not provide the following information:
(a) Information about others: Requests from data subjects may involve other individuals besides the data subject. We will not provide such information, unless authorised by the relevant individuals.
(b) Repeated requests: If the data subject initiates the same or similar requests related to one data subject for multiple times, and the data has not changed since the last time we provided the data, we will not provide a copy of the data in most cases. Additionally, we have no obligation to provide information that has been publicly available.
(c) Confidential opinions: We are not obligated to provide the requested information if such information is a confidential opinion.
(d) Special documents: We will not disclose any special information in response to requests for accessing personal data. Typically, special information includes any confidential documents (such as attorney/client communication), and information that obtains or expresses a corresponding legal opinion (irrespective of whether it is related to the lawsuit itself or related to information from court proceedings).
- Withdrawal of Consent
If allowed by applicable laws, you have the right to withdraw your consent at any time when we process your personal data based on your consent. However, the withdrawal of consent shall not affect the lawfulness and effectiveness of your personal data processing based on your consent before the withdrawal is made, or affect any data processing based on another justification other than your consent.
For details about how to withdraw your consent for a specific product or service, see the Product Privacy Notice.
How Inspiration Smart Home Pty Ltd Processes the Personal Data of Minors
We attach great importance to the protection of minors’ personal data. We will provide services and protection for minors in strict accordance with national laws/regulations. Parents or other guardians should also take appropriate measures to protect minors, including monitoring their use of products or services.
We treat anyone under the age of 14 (or the age stipulated by local laws) as a child. Children are not allowed to create their own 2Net Smart Home account without the consent of their parents or other guardians. We will strictly restrict the entrusted processing, sharing, transfer, and public disclosure of children’s personal data in accordance with laws/regulations. If the guardian needs to access, correct, or delete the personal data of the person under guardianship at any time, please contact us. If we find that we have collected children’s personal data without obtaining the prior consent from authenticated parents or other guardians, we will manage to delete the data as soon as possible.
How Your Personal Data Is Transferred Globally
Inspiration Smart Home Pty Ltd provide services in many countries. As such, the personal data we collect may be processed or accessed in countries or regions where you use our products or services, or other countries or regions where we or our affiliates, subsidiaries, service providers, or business partners are located. These countries/regions may have different data protection laws. In such circumstances, Inspiration Smart Home Pty Ltd takes measures to ensure that data is processed as required by this Statement and applicable laws.
Updates to This Statement
Inspiration Smart Home Pty Ltd reserves the right to update this Statement at any time. This Statement may be updated from time to time. For the latest version, please visit our official website (https://2netsmarthome.com). If major changes are made to this Statement, we may notify you through different channels, for example, posting a notice on our website or sending you direct notification.
How to Contact Us
If you have any questions, comments, or suggestions, please contact us via email.
Generally, we will give an initial reply within three working days and answer your questions within the time frame specified by laws/regulations. If you are not satisfied with our reply, especially if you feel that our personal data processing has violated your legal rights and interests, you can submit complaints or report to local privacy protection regulators.
Copyright © Inspiration Smart Home Pty Ltd. 2024. All rights reserved.
Contact email: info@2netsmarthom.com
Last updated: November 2024